Testing Coordinator

Position Title: Testing Coordinator

Department: Ctr Student Success and Retention

Advertised Pay: $20.19/hour

Campus Location: Washburn University

Application Deadline:  Application review will begin as applications are received and will continue until the position is filled. Applicants can be assured of full consideration if submitted by November 28, 2025.

Position Summary: Manages and oversees all day-to-day operations of the campus Testing Center, ensuring a secure and efficient testing environment for students and community members. The Testing Coordinator is responsible for administering, coordinating, and proctoring a wide range of standardized, academic, and accommodations exams. This role involves working with student and faculty clients, developing and updating policies, and ensuring full compliance with institutional, state, federal, and third-party testing agency policies, including FERPA regulations.

About Washburn University: Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of over 5,500 undergraduate, graduate, and law students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.

Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.

Essential Functions:
• Oversees all day-to-day operations of the Testing Center. Works with supervisor to develop and update services, policies, procedures, and schedules in response to changing demands.
• Serve as point of contact for inquiries related to testing services, policies, and procedures. Address concerns and resolve issues in a timely and professional manner. Collaborate with other departments to provide testing needs for students.
• Foster, demonstrate, and actively participate in a culture of mutual respect for students, guests, and co-workers from all backgrounds, perspectives, and abilities. Communicate effectively with students, colleagues, and supervisors.
• Coordinate and proctor a variety of standardized exams on the Washburn Tech campus, including but not limited to: Accuplacer, TEAS, GED, Pearson Vue, CNA-HHA, CMA, ASE Auto, Surg Tech, make-up exams, and other community exams as needed.
• Manage the scheduling of exams, including coordinating with faculty, staff, students, and outside agencies to determine testing dates, times, and locations. Responsible for providing scheduling flexibility with student schedules to accommodate testing and program deadlines.
• Facilitate and track payment for exams, utilizing Marketplace Portal and a log sheet to track order numbers to ensure students have paid before sitting for the exam; send student confirmation emails.
• Publicize services, communicate program policies/procedures to campus and community and maintains integrity of testing environment. May assist with the design and distribution of flyers, handouts, and door signs regarding the Testing Center’s hours and rules.
• Administer, proctor, score, and transmit results of all tests administered by the Testing Center. Observe college, state/federal, and test agency policies and procedures for security/confidentiality of testing records; includes adherence to FERPA and the protection of student records.
• Maintain a quiet atmosphere for testing while safeguarding the confidentiality and security of all testing materials, records, and documents by implementing proper procedures for test distribution, collection, and storage. Monitor test sessions to prevent cheating and academic dishonesty.
• Assist students needing special accommodations, including reading assistance, extended time, or facilitating a customized testing environment.
• Problem-solve technical issues independently or by using appropriate campus resources
• Understand emergency protocols for testing in the event of fire, tornado, etc. as well as protocols for reporting misconduct to all appropriate channels. Opens and closes the Test Center daily.
• Input scores into appropriate software programs as necessary.
• Train and supervise proctors, ensuring they understand their responsibilities and adhere to testing protocols. Provide support and guidance to proctors during test sessions.
• Ensure compliance and maintain documentation on Testing Center compliance with third-party testing center standards, and promptly responds to third-party support and quality channels on technical, quality, and other issues as they arise.
• Maintain security of tests and materials by routinely inventorying materials, reviewing procedures for security, ensuring secure storage, and returning all test booklets and related materials to appropriate testing companies. Coordinate ordering of exams and supplies on an ongoing basis with supervisor.
• Maintain Testing Center statistics including number of people tested, number of tests given, and type of tests. Prepares monthly and annual reports and makes recommendations to the supervisor concerning program implications.
• Coordinate, schedule, and oversee all test proctoring for outside certification agencies
• Maintain certifications necessary to administer specialized exams.
• Engage in professional development activities and maintains knowledge and awareness of effective testing practices and certification statuses.
• Work may require travel between campus locations.
• Assist with graduation, recruitment, retention, and other activities as needed.
• Perform additional job-related duties as assigned or as appropriate.

Required Qualifications:
• A bachelor's degree plus experience in administrative support. An equivalent combination of education and professional experience will also be considered.
• Demonstrated effective communication, interpersonal, and organizational skills.
• Proven proficiency with Microsoft Excel, Word, and Outlook.
• Attention to detail.
• Ability to interpret, follow, and apply testing regulations.
• Proven ability to maintain confidentiality.
• Capacity to work effectively as a member of a team and independently.

Physical Requirements:
• Some evenings and weekends required.

Preferred Qualifications:
• Experience administering or proctoring tests or test programs.
• Ellucian Banner experience.

Hourly, Full-time, Mon-Fri, 8am-5pm   
Background Check Required