Assistant Director, Campus Visit Experience

Position Title: Assistant Director, Campus Visit Experience

Department: Undergraduate Recruit & Admissions

Advertised Pay: Low to Mid $50,000's

Campus Location: Washburn University

Application Review:  Application review will begin as applications are received and will continue until the position is filled. 

Position Summary: This position contributes to undergraduate new student recruitment at Washburn by leading the campus visit experience, including personalized campus visits, group visits, and recruitment events. The Assistant Director, Campus Visit Experience supervises the Campus Visit Experience staff and manages the Student Ambassador program.

About Washburn University: Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.

Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.

Essential Functions:
• Serve as the supervising contact for all Undergraduate Recruitment and Admissions campus visitors and will lead and manage the planning and execution of all undergraduate new student recruitment events and the personalized campus visits for prospective students and their parents/guests.
• Supervise, support, and manage assigned staff to maximize employee performance and facilitate professional growth. Recruit, hire, train, schedule, and evaluate the performance and effectiveness of assigned staff. Conduct meetings and performance reviews with assigned staff to provide appropriate feedback and professional development opportunities to ensure job expectations are understood and met, and encourage staff to work toward individual and department goals. Work to maintain a healthy and fair work environment by promoting and exercising teamwork and collaboration.
• Ensure assigned staff receive training, understand, and make effective contributions to all areas of the campus visit experience and the new student recruitment process through an informative, fun, and engaging visit experience.
• Serve as the lead point of contact for the Washburn community in the collaborative planning, scheduling, and execution of undergraduate recruitment events, group visits, and personalized campus visits. Serve as the lead point of contact for high school, community college, and community personnel to collaboratively bring prospective students to Washburn for the campus visit experience.
• Alongside Enrollment Management Strategic Marketing and Communications, collaboratively manage all communications regarding the campus visit experience, ensuring timely and informative communications are sent to visitors about their campus visit experiences.
• Work collaboratively with appropriate staff to ensure timely and accurate marketing and promotion of and communication for new student recruitment campus visit events.
• Manage and approve work schedules and timesheets for assigned staff.
• Collect, analyze, interpret, and assess data from all aspects of the campus visit experience, using data to strategically inform future efforts and direction.
• Attend conferences and other training programs/events regarding higher education leadership, new student recruitment, and the campus visit experience to improve management ability, identify best practices, and learn new strategies to ensure a fun, engaging, and effective student ambassador program and campus visit experience.
• Participate in unit and department meetings, training opportunities, and other appropriate professional development.
• Remain aware of and competent in the use of emerging recruitment and enrollment technologies.
• Perform additional job-related duties as assigned or as appropriate.

Required Qualifications:
• Bachelor’s degree.
• Two years of experience in collegiate recruitment, admissions, sales, collegiate activities, or other related areas.
• Experience in event management, facilitation, or related work.
• Demonstrated effective interpersonal and communication skills.
• Ability to work effectively independently and within a team construct.
• Proven ability and commitment to establishing and maintaining effective professional relationships, including underrepresented student populations.
• Proven ability to organize and manage multiple tasks in a fast-paced environment with many interruptions while adhering to deadlines.
• Demonstrated capacity to effectively use Windows operating software and Microsoft Office products.
• Valid driver's license with an acceptable driving record under Washburn's standards.

Physical Requirements:
• Ability to handle and maneuver objects weighing up to 25 pounds.
• Ability to drive golf cart-type vehicles around campus.

Preferred Qualifications:
• Experience in a supervisory role.
• Washburn University Alumni.

Exempt, Full-time, Mon-Fri, 8am-5pm   
Background check and driving history are required