Position Title: KTWU Manager, Membership
Department: KTWU - General
Advertised Pay: 45,000-50,000
Location: Washburn University
The screening committee will review all eligible applications submitted by January 25, 2023
Position Summary: The KTWU Manager of Membership’s primary responsibility is to gain and retain memberships to meet sales, fundraising, and philanthropic goals.
Solicit/prospect new and current “Friends of KTWU” who become members of the station. The solicitation will be done through Membership Drives, acquisition mailings, telemarketing activities, online fundraising, and through the use of mobile and digital techniques to increase membership to KTWU.
Create and submit, on a regular and as-needed basis, financial reports for all member-based revenues, keeping close track of quarterly membership goals. Will work closely with the Washburn Finance Office and the Washburn University Foundation on account reconciliation activities.
Manage communications and coordinate periodic and timely mailings with vendors associated with our Direct Marketing and Fundraising.
Coordinate with KTWU’s Promotions and Marketing, Social Media, and Traffic Departments to create video spots and social media postings to maintain consistent visibility of the benefits of KTWU membership and encourage membership and support for KTWU. (Membership Newsletter, contests, social media Interactions, special events, etc)
Assist with various KTWU station events and KTWU’s on-air quarterly Membership Drives. Assistance could include on-air appearances during Membership Drives, and assisting with preparations, logistics, and coordination for station events.
Update and track member activities, records and payments received in the appropriate software. Work with software providers to update and maintain the system. Process payments received from members for memberships and/or other special events. Fulfill membership orders and coordinate the sale of DVDs through the website.
Works with KTWU staff to solve issues of revenue generation through creative problem-solving approaches.
Respond to communications received to resolve problems and nurture internal and external relationships.
Supervise staff, student workers, and volunteers as needed. Provide training, direction and support to ensure the successful performance of staff. Assess performance, complete performance reviews in keeping with Washburn University policies and practices, and provide feedback as appropriate to support successful performance and address performance issues.
Performs additional job-related duties as assigned or as appropriate.
Bachelor’s degree in business, marketing, communications, public relations, or a related field. Fundraising, membership/donor relations, or closely related experience.
Or a combination of relevant post-secondary education and related experience equal to four years may be substituted for the degree and experience.
Proven effective sales record or proven abilities to grow memberships and fundraise.
Demonstrated effective marketing techniques.
Non-profit work experience. Two years of membership or donor relations experience.
Exempt, Mon-Fri, 8am-5pm, Background Check Required
Washburn is an EOE and is dedicated to providing a student-centered and teaching-focused academic and work environment. We seek candidates who are committed to Washburn’s efforts to create a campus climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented and/or marginalized in higher education.
Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.
Washburn University is committed to providing reasonable accommodations to applicants for employment. If you are an applicant who needs a reasonable accommodation to participate in the application or interview process, please email email@example.com or call 785-670-1538 at least five (5) business days in advance of the date you need the requested accommodation.